Resolved -
This incident is moved from from monitoring to closed and converted to a problem case. Ref to PRB0047027
Jun 27, 13:31 UTC
Update -
We are continuing to monitor for any further issues.
Jun 24, 17:09 UTC
Monitoring -
We are currently monitoring the situation after the change was implemented and services are recovering
Jun 24, 15:06 UTC
Update -
Change has been implemented, and our customers can expect services to start to recover. Still, some services are being worked on by our specialists.
Jun 24, 14:42 UTC
Update -
Change CHG0058967 will be implemented at 14:10 to remedy current issues affecting our customers
Jun 24, 13:54 UTC
Update -
Customers can still feel the effect of the current outage, and further work is being done to fix the remaining issues.
Jun 24, 13:07 UTC
Update -
A workaround fix has been implemented that gives partial recovery to services. Further work is being done to fix the remaining issues.
Jun 24, 12:41 UTC
Update -
We're still working on fixing things as fast as we can.
Jun 24, 12:30 UTC
Update -
Advania's network failure is currently affecting most customers. Repairs are being carried out and the initial fix did not work as intended but customers will be informed of the case's progress as work progresses.
We apologize for any inconvenience this may cause.
Jun 24, 12:09 UTC
Update -
We are continuing to work on a fix for this issue.
Jun 24, 12:02 UTC
Identified -
The issue has been identified and a fix is being implemented.
Jun 24, 11:29 UTC
Investigating -
We are currently investigating this issue.
Jun 24, 10:43 UTC