INC0947439 - Network issues affecting network core

Incident Report for Advania Iceland

Resolved

This incident is moved from from monitoring to closed and converted to a problem case. Ref to PRB0047027
Posted Jun 27, 2022 - 13:31 UTC

Update

We are continuing to monitor for any further issues.
Posted Jun 24, 2022 - 17:09 UTC

Monitoring

We are currently monitoring the situation after the change was implemented and services are recovering
Posted Jun 24, 2022 - 15:06 UTC

Update

Change has been implemented, and our customers can expect services to start to recover. Still, some services are being worked on by our specialists.
Posted Jun 24, 2022 - 14:42 UTC

Update

Change CHG0058967 will be implemented at 14:10 to remedy current issues affecting our customers
Posted Jun 24, 2022 - 13:54 UTC

Update

Customers can still feel the effect of the current outage, and further work is being done to fix the remaining issues.
Posted Jun 24, 2022 - 13:07 UTC

Update

A workaround fix has been implemented that gives partial recovery to services. Further work is being done to fix the remaining issues.
Posted Jun 24, 2022 - 12:41 UTC

Update

We're still working on fixing things as fast as we can.
Posted Jun 24, 2022 - 12:30 UTC

Update

Advania's network failure is currently affecting most customers. Repairs are being carried out and the initial fix did not work as intended but customers will be informed of the case's progress as work progresses.
We apologize for any inconvenience this may cause.
Posted Jun 24, 2022 - 12:09 UTC

Update

We are continuing to work on a fix for this issue.
Posted Jun 24, 2022 - 12:02 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jun 24, 2022 - 11:29 UTC

Investigating

We are currently investigating this issue.
Posted Jun 24, 2022 - 10:43 UTC
This incident affected: Network (Network Core).