INC0947439 - Network issues affecting network core
Incident Report for Advania Iceland
Resolved
This incident is moved from from monitoring to closed and converted to a problem case. Ref to PRB0047027
Posted Jun 27, 2022 - 13:31 UTC
Update
We are continuing to monitor for any further issues.
Posted Jun 24, 2022 - 17:09 UTC
Monitoring
We are currently monitoring the situation after the change was implemented and services are recovering
Posted Jun 24, 2022 - 15:06 UTC
Update
Change has been implemented, and our customers can expect services to start to recover. Still, some services are being worked on by our specialists.
Posted Jun 24, 2022 - 14:42 UTC
Update
Change CHG0058967 will be implemented at 14:10 to remedy current issues affecting our customers
Posted Jun 24, 2022 - 13:54 UTC
Update
Customers can still feel the effect of the current outage, and further work is being done to fix the remaining issues.
Posted Jun 24, 2022 - 13:07 UTC
Update
A workaround fix has been implemented that gives partial recovery to services. Further work is being done to fix the remaining issues.
Posted Jun 24, 2022 - 12:41 UTC
Update
We're still working on fixing things as fast as we can.
Posted Jun 24, 2022 - 12:30 UTC
Update
Advania's network failure is currently affecting most customers. Repairs are being carried out and the initial fix did not work as intended but customers will be informed of the case's progress as work progresses.
We apologize for any inconvenience this may cause.
Posted Jun 24, 2022 - 12:09 UTC
Update
We are continuing to work on a fix for this issue.
Posted Jun 24, 2022 - 12:02 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Jun 24, 2022 - 11:29 UTC
Investigating
We are currently investigating this issue.
Posted Jun 24, 2022 - 10:43 UTC
This incident affected: Advania Network (Network Core).